Terms & Conditions
General: All rates are quoted in NZ dollars on a per night basis and include 15% GST. All accounts must be settled directly with the hotel in New Zealand dollars. Rates do not apply to conferences, conventions or special events for which contracted rates and special terms and conditions are available on request.
Office Hours: Office hours are between 08.30 am and 5.30pm. Check in is available from 2pm onwards, and check out is before 10am. If you are arriving outside of office hours, please contact 021 239 9934.
Reservations, Cancellations and No Show Conditions
Reservations: All reservations made through the web site must be accompanied by credit card details, otherwise we will be unable to confirm and guarantee your booking. Payment will be taken on the morning of arrival, if we are unable to take payment your booking may be cancelled. We require contact cell phone number and residential address at time of booking.
Cancellation Policy: Cancellations received more than 48 hours prior to arrival will incur no charge for cancellation Cancellations received 48 hours or less will incur a charge for the first night on all rooms booked.
Child Policy: Children 2 years of age and under are free of charge when accompanied by a paying adult and using existing bedding. In circumstances where additional beds or bedding are required, the extra person rate will apply. Cots and High Chairs are available free of charge. Agreement As To Terms and Conditions of Trade. The Hotel and the Person/Guest making the reservation acknowledge and agree that the Consumer Guarantees Act 1993 has no application to this agreement between them.
